Property Claims

Carry out any action that needs to be taken to prevent further loss, ie call SES if your building has damage and requires tarps over holes in your building either in the roof or windows that have been smashed. Use our emergency contacts list to help you get a repairer out to assist you in preventing further loss. They may be able to carry out emergency repairs ie replace a cracked roof tile, that will prevent further loss.

If water has made its way into the building call the carpet repairer listed and have them attend your property. They have commercial blowers that will dry out wet carpets and prevent mould and rot appearing.

Here are a few steps you can take prior to contacting us if the event has occurred outside of our office hours:

Always take photos of the damage, this is treated as proof of loss and can sometimes remove the need for a repairer or assessor to attend.

Create a list of the damaged items with as much information as possible such as the description, age, original cost, place of purchase and include any receipts for these items if you have them as proof of loss.

In the event of isolated damage obtain at least two quotes for the damage , when we submit these to the insurer it may allow very quick settlement of your claim as they will be able to see that the repair price is fair and reasonable. In larger claims these will be submitted to the assessor once the claim is lodged and will again speed up the process.

If you have suffered power failure in the event of storm damage, the food in your freezer and fridge may be covered for spoilage, before you throw it out make sure you know what its worth, taking photos may help.

If a tree has blown onto your building and could potentially cause further damage, follow the instructions above, take photos of the damage, have a repairer or SES attended asap to remove the tree and tarp the hole in your building.

If your home has been damaged to the extent that you cannot stay there please use your insurer details provided in our emergency contacts page to seek immediate assistance in finding alternative accommodation. If you cannot contact us or your insurance company make sure that you keep all receipts in relation to living expenses so that these can be submitted with your claim for consideration.

If you have suffered theft, malicious damage or vandalism please contact the police 131 144, the police report number will be required by the insurer and must note all items that have been stolen or damaged.